We're here to help you with the 2.0L TDI Settlement

As of April 21, 2017, Canadian courts approved the 2.0L TDI settlement

If you’re an affected 2.0L TDI customer, you’re eligible to register online and begin your claim process for the emissions settlement. This process might not be straightforward to everyone, which is why White Rock Volkswagen is here to help. For additional information, please click here or call 1-888-670-4773.

Settlement Agreement Options

The settlement includes a cash payment, and for some customers, one of the following options:

  • Buyback of your vehicle (or trade in towards a new or used VW vehicle)
  • Vehicle modification with extended warranty (once approved by regulators)
  • Terminating your lease early

 

Using the Portal

Affected customers can start using the 2.0L TDI web portal to begin their settlement claim. This portal opened on April 28, 2017, and will continue to be open until September 1, 2018. After entering your VIN, mileage and financing details, you will be presented with your eligible claim options. Once you’re satisfied with the options you’ve chosen, you can select White Rock VW as your local dealer and you can book an appointment with us. Please note that it takes Volkswagen 20 days to process the claim and send us the documentation, so appointments are only available beginning 20 days after you enter your claim online.


 

Keep in Mind

There are some things you should know about claiming your settlement:

  • Once you’ve entered your claim, you have an additional 2,000 KM allowance on your affected vehicle until your appointment at White Rock VW.
  • You don’t have to complete the process online in one sitting. If have any questions about what you see in the portal, you can save your progress and continue later.  Don’t hesitate to contact us and we’ll do our best to make sure you’re satisfied before you enter your claim.

We sincerely apologize for any headache and inconvenience this has caused, and appreciate your patience as we work with Volkswagen to correct the mistake.

More Resources

If there is anything else you need help with regarding this settlement, one of these links below should be able to provide what you’re looking for.